MEAL PREP FAQ's
See our "How to Order" video and meal prep delivery FAQs
How do I order my Caribbean meal preps for delivery?
You can watch our 2-minute video on how to order our Caribbean meal preps (above). Then you can view our packages, by selecting “Order Meals”. Simply select and customise your meals, followed by the checkout. We’ll prepare and cook your meals fresh, within 24 hours of your delivery date; and deliver your meals straight to your front door.
Yes! Login to your account -> Tap “Orders” -> Click the “View” button on the order you’d like to repeat -> scroll to the bottom of your order and you see the button “Order Again“.
If you would like to change some of the meals you have ordered previously. Simply press the “x” next to the meal itself. To replace that meal, select the package name of a meal currently in your cart, this will then take you back to the selected meal package to allow you to select new meals for that order.
Note: You must have a free account with MyDine in order to use our repeat order service. Our repeat ordering service is not available to guest checkout users.
Yes. To place a telephone meal prep order, just call us on 0121 663 1531 between 4pm and 9pm, Monday to Friday. Our telephone lines get very busy. If you are unable to reach us, please leave your name and number and we will cal you back.
Or email us anytime on email@example.com .One of our team will be on hand to help you. If our lines are busy. Please leave your name, number and a suitable time for us to call you back.
No, we don’t tie you into any subscription service. We are pay-as-you-go! It’s hard enough remembering to do 101 things in your day. So remembering to pause, stop or choose your meals for the following week should be the least of your worries.
If you’d like a weekly or monthly subscription we are able to set you up, simply contact us on firstname.lastname@example.org
About MyDine UK
MyDine is an online Caribbean-fusion meal prep company that produce fresh & healthy meals delivered straight to your front door anywhere in the UK. We save you time, hassle and money.
- You select your meal package. Choose from 5, 6, 10, 15, 20 & 30 meals.
- Select your favourite breakfast, dinner or desserts.
- As soon as we receive your order, we’ll begin cooking your meals and we’ll deliver your meals straight to your front door.
We save you both time and money preparing and cooking meals each day. Not to mention no washing up! Our meals are great for a quick breakfast, work lunches and healthy home dinners. We are also different to all other meal prep companies, as we are the only provider of healthy Caribbean-fusion meals that use traditional recipes passed down over generations and cooked by our professional chefs. No Ja-fake-an food here!
Meal & ingredient selection
Yes, all the ingredients we use are fresh. We also incorporate freshly ground dried herbs and spices to add additional flavours to your meals.
Yes, all our meals are fresh and cooked to order as and when you place them through our website.
All of our meals arrive fresh, not frozen. However, if you’d like us to freeze your meals on arrival – please email us directly at email@example.com.
Most of your should be immediately chilled in a fridge below 3 degrees Celsius. Other dishes should be stored at room temperature, please see our website for storage instructions of each meal. Meals will remain fresh for up to 5 days in the fridge. Room temperature meals will remain fresh for 2 to 3 days when sealed. Some meals also be frozen for up to 3 months.
As many as you like, you can select as many packages as you like and re-order them as often as you like.
Events Catering Service
Yes, we provide events catering which include:
Yes, all our food is prepared and cooked fresh on the day of your event using locally sourced ingredients from in and around Birmingham.
We deliver Nationwide – across England, Wales, Scotland and Northern Ireland.
Yes. You can track your delivery via text update or online here We supply tracking numbers for all our shipments so you know when you’re meals will be delivered by our chosen courier service.
We deliver in 3 working days of when your order is placed using a Next Day Tracked Delivery Courier, DPD. But we aim to fulfil and ship your order(s) when we receive them from you.
All of our meal boxes are shipped for the next working day from the date they have been cooked and packaged.
As food is prepared fresh, we do not do weekend deliveries. Orders placed on Thursday or Friday will be shipped the coming Monday.
If you would like express delivery (at an additional charge) you will receive your meals the next working day.
Yes, we deliver to places of work and at home, just add your chosen address and we’ll ship your meals directly to you.
As many as you’d like!
Our meals are to be reheated by microwave. They are delivered in tamper-proof microwave safe containers. Some of our meals can also be eaten chilled or at room temperature (see meal descriptions for details).
Your meals will arrive in a temperature-controlled box with additional cool packs. Meals are packaged in individual microwave safe containers and heat sealed with microwavable film to ensure their freshness.
No. Do not consume meals where the boxes have been damaged in such a way. In this event, please contact us directly within 24 hours of receiving your meals via email to firstname.lastname@example.org
Our meal trays are recyclable. We also suggest for you to reuse the gel-based cool packs sent in each shipment. Simply refreeze and use them to transport a variety of goods.
Sales, Offers and Promotions
When you get to the checkout you can apply your discount code to your order. We will then deduct the value of the code from your order. Please note, only official discount and promotional codes will be valid on our website. Codes will either come from our marketing literature, official social media channels, customer referrals or our social media ambassadors.
Every time you refer someone new to Mydine using your referral code or link, we give you, and the person you refer £5 off! See how our refer a friend program works here.
If your discount code is not working, please contact us at email@example.com
When you get to the checkout you can apply your discount code to your order, we will then deduct the value of the code from your order.
SEE HOW WE COMPARE…
Data collected 26/08/2018